Refund Policy

Effective Date: 17/8/24

At TheWiserHome, we are committed to providing high-quality security products and services. However, if you are not completely satisfied with your purchase, please review our refund policy below.

1. Refund Eligibility
You may request a refund for the following:

  • Products: Refunds are available within 30 days of purchase for security cameras that are in their original condition, unopened, and unused.
  • Services: Refunds for installation services are available if the service has not been completed or if there are significant issues with the service that we are unable to resolve.

2. Non-Refundable Items

  • Customized Products: Any products that have been customized or installed are not eligible for a refund.
  • Shipping Costs: Shipping costs are non-refundable unless the return is due to our error.

3. How to Request a Refund
To request a refund:

  • Contact Us: Send an email to info@thewiserhome.com with your order number, a description of the issue, and whether you are requesting a refund or an exchange.
  • Return Process: If eligible, we will provide you with a return authorization and instructions on how to return the item.

4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@thewiserhome.com.

6. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@thewiserhome.com.

7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be updated on our website.

8. Contact Us
For any questions regarding refunds, please contact us at: